Solution-Based Casework (SBC) Supervisor (Queens Location)

JOB TITLE: Solution-Based Casework (SBC) Supervisor
EMPLOYMENT TYPE: Full-Time
LOCATION: Long Island City, NY
REPORTS TO: SBC Program Director
SALARY: $72,100/annually
 
ABOUT AAFSC:
The Arab-American Family Support Center (AAFSC) is a non-profit, non-sectarian organization established in 1994 to provide culturally and linguistically competent, trauma-informed social services. Our mission is to empower immigrants and refugees with the tools they need to successfully acclimate to the world around them and become active participants in their communities. While our doors are open to all, AAFSC has developed cultural and linguistic expertise in serving members of NYC’s Arab, Middle Eastern, North African, and South Asian immigrant and refugee communities. AAFSC promotes mental and physical well-being and community power. We ensure families are knowledgeable about their rights and equipped to participate in civic society with confidence and security. We help prevent child abuse and work to end domestic- and gender-based violence. We provide the tools for learners of every age to succeed. Finally, we help lift up the voices and needs of under-represented communities and champion gender-, racial-, restorative-, and immigrant justice.
 
JOB SUMMARY:
The Solution Based Casework (SBC) Supervisor will be accountable for providing day-to-day support, leadership, and general supervision to their assigned unit. The SBC Supervisor is responsible for maintaining adherence to the Family Support Solution Based Casework (SBC) Model for their assigned unit.

The Solution Based Casework (SBC) practice model is based on three theoretical foundations: family life cycle theory, relapse prevention/CBT theory, and solution-focused family therapy. Partnership with families in each and every case is critical to reducing risks and solutions should utilize prevention skills to achieve those goals. AAFSC serves families city-wide through this model. The Supervisor will effectively support and supervise a trauma-informed, culturally responsive, and linguistically appropriate community-based preventive program that focuses on providing counseling and clinical interventions to at-risk children and families. Supervisors will assist in the overall functioning of the program with the goal of reducing the number of children who enter into the foster care system. The most successful candidate will be one who has strong administrative and management skills including strategic planning, resource allocation, and coordination of government agency requirements. He or she will be organized, professional, and detail oriented, will thrive under pressure, and be willing to work on multiple projects. A commitment to immigrant, refugee and low-income communities will also be essential for success in this role.
 
PRIMARY DUTIES & RESPONSIBILITIES:
Program Supervision
·         Manage and delegate responsibilities involved in day-to-day SBC program operations to allow for efficient and streamlined programming.
·         Provide weekly individual supervision to four (4) case planners.
·         Write-up and upload monthly documentation of supervisory reviews. Ensure timely upload of reviews.
·         Remain up to date on case history and progress of cases to be able to provide adequate supervision on casework practice.
·         Conduct routine internal reviews of case files to ensure ACS compliance.
·         In collaboration with Director of Training and Development as well as Program Director, take the lead in ensuring quality onboarding of new staff, as well as on-going training of all assigned case planners.
·         Monitor and adjust time sheets as needed.
·         Practice and encourage office norms (use of calendars, checking email, etc.).
·         Submit closing packets.
·         Attend Elevated Risk Conferences (ERCs) and Child Safety Conferences.
·         Conduct employee three-month evaluations and annual evaluations.
·         Assign cases to Case Planners using Purchased Preventive Risk Services (PPRS) databases.
·         Facilitate communication between case planners through one-on-one supervision as well as scheduling and hosting monthly team meetings.
·         Communicate regularly with staff and troubleshoot issues related to casework with the help of Program Director (when needed).
·         Review and approve Family Assessment and Service Plan (FASP) and Plan Amendment submissions, all supervisory documentation and case consultations.
·         Collaborate with Program Director to ensure that all staff training needs are continually met.
·         Provide ongoing training and coaching to support effective implementation of the Solution-Based Casework Model& ensure timely completion of certification.
·         Ensure quality professional development of case planners.

Quality Assurance
·         Ensure Family Team Conferences (FTCs) are being held within a timely manner (within 4 weeks of FASP due date, as well as uploaded using proper coding.
Review and ensure quality of case notes, FASP reports, etc.
·         Ensure timely uploads of casework contacts, notes (within 5 business days), FASP reports, etc. All contacts must be added to the Preventive Organization Management Information System (PROMIS) by the 5th of the following month.
·         Review casework documents (legal documents, furniture requests, Investigative Consultation (IC) forms, etc.).
·         Collaborate with the Program Director to ensure program meets all city and state funding targets and benchmarks (for instance, safety assessments, case work contacts, family team conferences, preventive based funding targets, etc.).
·         Provide assistance to ensure that program is in compliance with all case planning and supervisory documentation.
·         Ensure confidentiality requirements are observed and practiced.
·         Attend internal and external trainings.
·         Assist in intake component of the program: Joint Home Visit (JHV), assessing Advocate Preventive Only (ADVPO) cases, etc.
·         Ensure monthly casework contacts are conducted.
·         Ensure case files are up to date.
·         Ensure quality casework practice, which includes safety and risk assessment of children and families and case progress.
·         Appropriately follow incident reporting procedures.

Data, Evaluation, & External Relationships
·         Ensure data entry meets contractual and AAFSC program requirements.
·         Practice attention to detail and maintain responsibility and dependability in data reporting to external and internal database platforms.
·         Track and offer suggestions for improvements in key performance indicators for preventive services.
·         Attend regular meetings and special events as needed

Trainings, Meetings, and Audit Preparation
·         Attend training provided by ACS, Solution Based Casework, and other organizations as required (minimum of 42 hours/6 days each fiscal year) and log training by submitting certificates to the Director of Training and Development.
·         Attend internal meetings as scheduled, collaborating with the multidisciplinary team (e.g., monthly supervision).
·         Assist in preparation of internal and external audits (COQI, PAMS, safety alerts, etc.) related to the program operation and delivery of services.

Other Duties & Responsibilities
·         Participate in AAFSC management meetings.
·         In the absence of PD, take on additional responsibilities as needed.
·         Conduct home visits as needed.
·         Participate in interviews of potential new staff.
·         Participate in other meetings and conferences as needed.
·         In the absence of FTC Facilitator, this role may cover any FTC duties as long as they are not the same supervisor on the case.
·         Perform other duties assigned as necessary by Director.

BACKGROUND & POSITION REQUIREMENTS:
·         Master’s Degree in Social Work, Psychology or related field required.
·         Previous management experience in Preventive Services highly preferred as well as knowledge of child welfare and ACS mandates.
·         Ensure ethical casework practice is being done.
·         Must have experience in using CONNECTIONS, PROMIS, Data Warehouse, and STARS.
·         Knowledge of the Preventive Measurement Assessment System (PAMS) strongly preferred.
·         Minimum of 2 years of experience in creating, implementing, and measuring effectiveness of programs preferred.
·         Bilingual language ability as well as experience working with immigrant, refugee and low-income communities is strongly preferred, including Arabic, Urdu, and/or Bengali language skills.
·         Excellent writing, interpersonal, and organizational skills are required as well as competency in Microsoft Office Suite is required.
·         Flexibility to work occasional evenings and weekends to manage crises, attend events, or meetings.
·         Job contingent on pre-employment background check and fingerprint clearance.
·         U.S. Work Authorization is precondition of employment.

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.